No-Code & Low-Code

Jotform for Nonprofits: AI-Powered Form Builder and Automation Platform

Still cobbling together donation forms, volunteer signups, and event registrations across three different platforms? Jotform combines AI-powered form building, 24/7 AI Agents, and 40+ payment gateways into one platform, so your team can collect data, process payments, and automate workflows without writing a single line of code.

Visit Jotform Get Implementation Help

What It Does

Struggling to create professional-looking forms that actually collect the data you need? Jotform is a drag-and-drop form builder trusted by over 25 million users worldwide, with more than 10,000 templates designed for everything from donation collection to event registration to grant applications. Its AI capabilities let you describe the form you need in plain language, and the platform builds it for you in seconds.

What sets Jotform apart for nonprofits is the combination of generous free and discounted plans, built-in payment processing with 40+ gateways (no extra Jotform fees), and AI Agents that can handle donor inquiries, guide volunteers through registration, and answer questions about your programs around the clock. Instead of juggling separate tools for forms, payments, and customer support, Jotform handles all three.

Best For

Organization Size

Small to mid-sized nonprofits (1-50 staff)
Organizations needing forms, surveys, and payment collection in one platform
Larger nonprofits requiring HIPAA compliance (Gold/Enterprise)

Ideal Roles

Development Directors collecting donations and pledges
Volunteer Coordinators managing registrations and hours
Event Planners handling RSVPs, ticketing, and feedback
Program Managers gathering intake data and assessments

Key Features for Nonprofits

10,000+ Ready-Made Templates

Skip building from scratch. Choose from thousands of templates for donation forms, volunteer applications, event registrations, membership signups, grant applications, and feedback surveys. Customize any template with drag-and-drop editing in minutes.

AI Form Generator

Describe the form you need in plain language and Jotform's AI builds it for you, selecting the right field types, adding conditional logic, and structuring questions for better completion rates. Saves hours of manual form creation.

24/7 AI Agents

Deploy AI-powered agents that answer questions about your programs, guide users through form completion, and handle inquiries across web, WhatsApp, Messenger, SMS, and phone. Train them on your organization's documents and FAQs without any coding.

40+ Payment Gateways

Collect donations, event fees, and membership dues directly through your forms with PayPal, Stripe, Square, Authorize.Net, and more. Jotform charges no additional transaction fees, so your nonprofit keeps more of every contribution.

150+ Integrations

Connect forms directly to Salesforce, Google Sheets, Mailchimp, Slack, Zoom, and dozens of other platforms. Automatically sync submissions to your CRM, email lists, or project management tools.

Security and Compliance

SOC 2 Type II certified with 256-bit SSL encryption and GDPR compliance across all plans. HIPAA compliance available on Gold and Enterprise plans for health-focused nonprofits collecting sensitive information.

How Jotform Uses AI

Jotform applies AI in two distinct areas: form creation and customer-facing agents. Understanding the difference helps you decide which features are worth your time.

What's Actually AI-Powered

AI Form Generator

What it does: You describe the form you need in natural language ("Create a volunteer signup form with availability, skills, and emergency contact info") and AI generates the complete form with appropriate field types, conditional logic, and layout.

Practical impact: Cuts form creation from 30-60 minutes to under 5 minutes. Especially helpful when you need a quick event form or application but don't have time to think through every field type and validation rule.

AI Agents (Conversational AI)

What it does: Unlike simple chatbots that follow decision trees, Jotform AI Agents use natural language processing to understand context, answer questions, guide users through form completion, submit data, and trigger workflows. You train them by uploading documents, crawling your website URL, or adding custom Q&A pairs.

Practical impact: A small nonprofit can deploy an agent that answers common questions about programs, eligibility, and hours of operation around the clock, across web chat, WhatsApp, and even phone calls. This frees staff from repetitive inquiries and ensures potential volunteers or donors get immediate responses, even outside business hours.

What's NOT AI (But Still Useful)

Drag-and-drop builder: The core form editor is a traditional visual builder, not AI-driven
Conditional logic: Rule-based "if this, then that" branching is standard automation, not machine learning
Template library: Templates are human-curated, though AI can help customize them after selection
Payment processing: Standard gateway integrations with no AI involvement in transactions

Bottom line: Jotform's AI strengths are in rapid form creation (saving your team hours of manual setup) and 24/7 customer-facing agents (handling inquiries when staff aren't available). The core form builder itself is a proven, traditional drag-and-drop tool, which is actually a strength since it means you don't need AI expertise to use 90% of the platform.

Real-World Nonprofit Use Case

Imagine a community arts organization running a summer youth program. They need to collect registrations (with parent consent and medical information), process sliding-scale tuition payments, gather scholarship applications, and handle dozens of daily questions from parents about schedules, supplies, and pick-up procedures.

With Jotform, they build a registration form from a template in 15 minutes, add Stripe payment processing for tuition, and create a separate scholarship application form with conditional logic that adapts questions based on household income. They train an AI Agent on their program handbook and FAQ document, then embed it on their website to answer parent questions 24/7.

All registrations automatically sync to Google Sheets for the program director, payment confirmations go out via email, and the AI Agent handles roughly 70% of routine inquiries without staff involvement. The two-person team that previously spent 15+ hours per week on phone calls and email replies now focuses that time on curriculum planning and community outreach.

Pricing

Starter (Free)

Good for testing or very small programs

5 forms
100 monthly submissions
100 MB storage
Jotform branding on forms

Bronze ($34/month annual)

$17/month with 50% nonprofit discount

25 forms
1,000 monthly submissions
1 GB storage, 3 sub-users
100 monthly payment submissions

Silver ($39/month annual)

$19.50/month with 50% nonprofit discount

50 forms
2,500 monthly submissions
10 GB storage, 10 sub-users
250 monthly payment submissions

Gold ($99/month annual)

$49.50/month with 50% nonprofit discount

100 forms
10,000 monthly submissions
100 GB storage, 100 sub-users
HIPAA compliance, API access

Enterprise plans start at $199.95/month with unlimited forms and submissions, dedicated support, SSO, and custom domains. Enterprise receives a 30% nonprofit discount. Pricing is subject to change; verify current pricing directly with Jotform.

Note: Prices may be outdated or inaccurate.

Nonprofit Discount

50% off Bronze, Silver, and Gold plans. 30% off Enterprise plans.

How to Apply:

Create a Jotform account (free to start)
Upload your IRS 990 form or equivalent nonprofit documentation
Submit your application through your account settings
Discount is applied within 24-48 hours after review

Estimated Annual Savings:

Bronze: Save ~$204/year ($17/month vs. $34/month)
Silver: Save ~$234/year ($19.50/month vs. $39/month)
Gold: Save ~$594/year ($49.50/month vs. $99/month)

Eligible organizations include 501(c)(3) entities and international nonprofits with equivalent documentation. Educational institutions also qualify for the same 50% discount.

Learning Curve

Beginner-Friendly

Time to First Value:

First form built: 15-30 minutes (using a template)
Payment integration: 30-60 minutes (connect Stripe or PayPal)
AI Agent setup: 1-2 hours (training with your documents)
Full proficiency: 1-2 weeks of regular use

Support Available:

Extensive help center with step-by-step guides
Video tutorials and webinars
Email support on all plans, priority support on Silver+
Active user community forum

Integration & Compatibility

CRM & Marketing

Salesforce (native integration)
HubSpot, Mailchimp, ActiveCampaign
Constant Contact, Brevo

Payment Gateways

PayPal, Stripe, Square
Authorize.Net, Braintree
40+ total payment options

Productivity & Automation

Google Sheets, Google Drive, Dropbox
Slack, Zoom, Microsoft Teams
Zapier, Make (for custom workflows)

Platform Availability

Web-based (all modern browsers)
Mobile apps (iOS and Android)
Full CSV/PDF export of all data

Pros & Cons

Pros

Generous nonprofit discount: 50% off makes paid plans very affordable for budget-conscious organizations
Massive template library: 10,000+ templates mean you rarely start from scratch
No additional payment fees: Only pay processor fees, not Jotform surcharges
AI Agents are a real differentiator: Multi-channel 24/7 support without hiring staff
Very beginner-friendly: Non-technical staff can build forms within minutes

Cons

Monthly submission caps: The free plan's 100 submissions/month is very restrictive for active programs
HIPAA only on Gold+: Health nonprofits need the $99/month tier for compliance ($49.50 with discount)
Branding on free forms: Jotform logo appears on Starter plan forms, which may look less professional
Payment submission caps: Bronze limits you to 100 payment submissions/month, which can be restrictive during campaigns
Design flexibility: Form designs are functional but less visually polished than Typeform's conversational style

Alternatives to Consider

Typeform

Offers a more visually polished, conversational form experience with higher completion rates for surveys and feedback. Better for brand-conscious organizations that prioritize design. However, Typeform's free plan is more limited (10 responses/month vs. Jotform's 100), and pricing starts higher.

Fillout

Offers 1,000 free submissions per month (10x Jotform's free tier) with unlimited forms. Excellent Airtable integration and strong AI form building. Choose Fillout if you need more volume on a free plan or already use Airtable as your database.

Tally

Completely free with unlimited forms and submissions. A strong choice for nonprofits that need basic form functionality without budget constraints. However, Tally lacks Jotform's AI Agents, extensive payment gateway options, and deep integration ecosystem.

Why choose Jotform: The combination of AI Agents, 40+ payment gateways, 10,000+ templates, and a 50% nonprofit discount makes Jotform the best all-in-one choice for nonprofits that need forms, payments, and automated customer support in a single platform.

Getting Started

Step 1: Create a Free Account (5 minutes)

Sign up at jotform.com with your organizational email. No credit card required. Apply for the nonprofit discount by uploading your 990 form in account settings.

Step 2: Build Your First Form (15-30 minutes)

Browse the template library for your most common need (donation form, volunteer signup, or event registration). Customize colors, logos, and fields to match your brand. Or use the AI Form Generator to describe what you need and let AI build it.

Step 3: Connect Payment Processing (30 minutes)

If collecting donations or fees, connect your Stripe, PayPal, or Square account. Set up giving levels, recurring donation options, and branded confirmation emails.

Step 4: Deploy an AI Agent (1-2 hours)

Choose from 7,000+ AI Agent templates or build your own. Upload your FAQ document, program handbook, or website URL to train the agent. Embed it on your website or connect to WhatsApp/Messenger for multi-channel support.

Need Help with Implementation?

Setting up forms, payment processing, and AI Agents across your organization can feel like a lot, especially when you're already stretched thin. Whether you need help choosing the right plan, configuring integrations, or training AI Agents on your content, we're here to help.

Frequently Asked Questions

Does Jotform offer a nonprofit discount?

Yes, Jotform offers a 50% discount on Bronze, Silver, and Gold plans for verified 501(c)(3) organizations and eligible nonprofits. Enterprise plans receive a 30% discount. To apply, upload your 990 form or equivalent nonprofit documentation through your Jotform account. Applications are typically reviewed within 24-48 hours.

Is Jotform free for nonprofits?

Jotform offers a free Starter plan with 5 forms, 100 monthly submissions, and 100 MB of storage. This works for very small nonprofits with basic needs. For most organizations, you'll need a paid plan, but the 50% nonprofit discount makes the Bronze plan just $17/month (annual billing), which includes 25 forms and 1,000 monthly submissions.

What are Jotform AI Agents?

Jotform AI Agents are autonomous AI-powered assistants that provide 24/7 customer service across web, WhatsApp, Messenger, SMS, and phone channels. Unlike simple chatbots that follow decision trees, AI Agents can analyze context, make decisions, submit forms, trigger workflows, and provide real-time guidance. You can train them using URL crawling, document uploads, or custom Q&As to handle inquiries specific to your organization.

How does Jotform compare to Typeform for nonprofits?

Jotform offers significantly more on its free plan (5 forms and 100 submissions vs. Typeform's 10 responses). Jotform provides 10,000+ templates compared to Typeform's smaller library, and Jotform's 50% nonprofit discount is more generous than Typeform's 25-40%. Typeform excels in conversational form design and visual aesthetics. Choose Jotform for volume and value; choose Typeform for premium design experience.

Can I collect donations through Jotform?

Yes, Jotform integrates with 40+ payment gateways including PayPal, Stripe, Square, and Authorize.Net. You can create donation forms with customizable giving amounts, recurring donation options, and branded receipt emails. Jotform does not charge additional transaction fees beyond what the payment processor charges, so your nonprofit keeps more of every dollar.

Does Jotform integrate with Salesforce?

Yes, Jotform offers native Salesforce integration that automatically syncs form submissions to Salesforce records. This means donation forms, volunteer applications, and event registrations can instantly populate your CRM. Jotform also integrates with 150+ other platforms including Google Sheets, Slack, Mailchimp, HubSpot, and Zoom.

Is Jotform HIPAA compliant?

HIPAA compliance is available on Jotform's Gold plan ($99/month, or $49.50 with nonprofit discount) and Enterprise plans. This makes Jotform suitable for health-focused nonprofits collecting sensitive medical information through intake forms or screening questionnaires. Lower-tier plans do not include HIPAA compliance.