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    Makerble For Non Profits: Impact Measurement Makerble Case Management

    Drowning in spreadsheets trying to track participant outcomes across multiple programs while funders demand proof of impact? Makerble consolidates your CRM, case notes, surveys, and impact reporting into one intuitive platform—so your two-person program team can demonstrate real-time outcomes to funders without spending 10 hours per week compiling reports from disconnected systems.

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    What It Does (The Problem It Solves)

    Spending hours every week copying data between your CRM, Excel spreadsheets, Google Forms, and Word documents just to prove your programs are working? Most nonprofits track participants in one system, collect feedback in another, store case notes in a third, and then manually compile everything into funder reports. The result? Program managers waste 25-40% of their time on administrative data management instead of actually serving participants.

    Makerble eliminates this fragmentation by combining five essential tools into one integrated platform designed specifically for nonprofits measuring social impact:

    • CRM & Contact Management: Centralize participant information, beneficiary data, case notes, and communication history in one searchable database accessible to your entire team
    • Scheduling & Attendance: Manage event bookings, session attendance, and staff coordination with shared calendars and automated reminders
    • Surveys & Feedback Collection: Deploy customizable surveys during programs to capture participant feedback, measure distance travelled (baseline to outcome), and identify areas for improvement in real-time
    • Impact Reporting & Analytics: Connect program activities to measurable outcomes through custom dashboards, automated KPI tracking, and shareable impact reports that show funders exactly what you've achieved

    Unlike generic CRMs or standalone survey tools, Makerble is purpose-built for the nonprofit impact measurement workflow. The platform automatically links participant attendance → feedback collected → outcomes achieved → social value calculated, so you can answer questions like "How many participants completed our program and improved their wellbeing scores?" with a few clicks instead of a week of manual data analysis.

    The system includes built-in calculators for defining proxy values and automatically calculating the social and economic value of outcomes—eliminating the need for expensive third-party impact measurement subscriptions or consultants.

    Best For

    Organization Size

    Small to mid-sized nonprofits and social enterprises serving 50-5,000+ participants across one or multiple programs. Particularly valuable for organizations transitioning from spreadsheets and paper-based tracking to integrated digital systems.

    • Sweet spot: Organizations with 2-20 staff managing multiple programs and needing to demonstrate impact to funders
    • Also works for: Small organizations under 50 contacts (free tier) and larger organizations needing distributed team access

    Best Use Cases

    • Multi-Program Service Delivery: Organizations running several programs (youth services, parenting courses, community health, job training) who need to track participants across different interventions
    • Outcome-Based Funding Requirements: Nonprofits receiving government grants or foundation funding that requires quarterly/annual impact reporting with quantifiable outcomes
    • Case Management: Organizations providing ongoing support to beneficiaries who need detailed case notes, progress tracking, and coordination between multiple staff members
    • Real-Time Program Adjustments: Service providers who want participant feedback during programs so facilitators can adapt interventions immediately based on what's working
    • Field-Based Data Collection: Organizations with staff or volunteers collecting data in the community who need offline mobile access and easy synchronization

    Ideal For

    Program Managers, M&E Coordinators, Service Delivery Teams, and Executive Directors who need to track participant outcomes, demonstrate program effectiveness, and reduce time spent on manual reporting and data compilation.

    Key Features for Nonprofits

    Integrated CRM & Contact Management

    Centralize all beneficiary data, case notes, interactions, and participant history in one searchable database with permission-based team access.

    • Track participants across multiple programs without duplicate records or data silos
    • Customizable contact fields adapt to your specific participant information needs (referral sources, demographics, service history)
    • Case notes with rich media (photos, documents, voice recordings) and geolocation for field-based services
    • Built-in referral forms and intake tools that automatically create participant records

    Real-Time Impact Measurement & Reporting

    Connect program activities to measurable outcomes through custom dashboards and automated KPI tracking that show impact as it happens.

    • Define custom indicators aligned with funder requirements (number served, completion rates, outcome improvement scores)
    • Automated social value calculator shows economic impact of outcomes using proxy values you define
    • Generate funder-ready reports in minutes showing progress toward grant deliverables without manual data compilation
    • Shareable dashboards let board members and funders view live impact data with appropriate permission controls

    Customizable Surveys & Feedback Tools

    Deploy surveys during programs to collect participant feedback, measure distance travelled, and identify what's working in real-time.

    • Create baseline, midline, and endline surveys to track participant progress over time
    • Longitudinal analysis automatically calculates improvement scores from first survey to final survey
    • Facilitators receive immediate feedback during sessions to adjust program delivery based on participant responses
    • Edit survey questions as funder requirements change without losing historical data

    Scheduling & Attendance Tracking

    Manage events, track attendance, and coordinate staff schedules with integrated calendaring that syncs with Google Calendar.

    • Schedule recurring programs and one-off events with automated participant reminders
    • Track attendance linked to participant records to measure engagement and completion rates
    • Shared team calendars prevent double-booking and improve staff coordination
    • Attendance data automatically feeds into impact reports showing program reach and participation trends

    Multi-Program Participant Tracking

    Follow participants across multiple interventions and programs to understand their complete journey and cumulative outcomes.

    • Single participant profile shows involvement across all programs (youth mentoring + job training + mental health support)
    • Track progression pathways showing how participants move through your service continuum
    • Identify patterns in what combinations of services lead to best outcomes
    • Prevent duplication by seeing if someone is already enrolled in another program before adding them

    Qualitative & Quantitative Analysis

    Analyze both numbers and stories to paint a complete picture of program impact through integrated quantitative metrics and thematic qualitative coding.

    • Thematic labeling for case notes and stories helps identify common challenges, success factors, and emerging themes
    • Story capture with rich media creates compelling case studies for fundraising and advocacy
    • Shared learning repository lets team members access best practices and successful intervention strategies
    • Geographic mapping shows service distribution and identifies underserved areas

    Real-World Nonprofit Use Case

    A community health organization running three programs—parenting courses, youth mental health support, and family counseling—was drowning in data management. Their program coordinator spent 15 hours every week compiling quarterly reports from six different sources: participant contact info in Excel, attendance sheets in Google Sheets, feedback surveys in SurveyMonkey, case notes in Word documents, outcomes tracking in another spreadsheet, and funder reports assembled manually in PowerPoint.

    When a major foundation asked for mid-year impact data showing how many participants improved their wellbeing scores across all three programs, it took the coordinator three full days to compile the answer—time that should have been spent serving families.

    After implementing Makerble, the transformation was immediate:

    • Reporting time dropped from 15 hours to 3 hours per week—a 75% reduction in administrative burden
    • Real-time dashboards meant they could answer funder questions instantly instead of spending days on data archaeology
    • Participation tracking across all programs revealed that families using multiple services had 40% better outcomes—insight they'd never seen before
    • Facilitators received immediate survey feedback during parenting courses, allowing them to adjust session content when participants indicated confusion
    • Mobile app enabled field staff to record case notes during home visits instead of transcribing handwritten notes later

    The most surprising benefit? The organization used Makerble's impact data to "reframe their offerings for funding" and successfully secured grants for two new program areas they'd never been funded for before. The social value calculator showed their programs generated £4.50 of community benefit for every £1 invested—a compelling metric that helped them stand out among dozens of other applicants.

    Staff morale improved significantly because the coordinator could finally focus on program quality instead of data wrangling. Within one year, they increased their service capacity by 35% with the same staff size, simply by reclaiming time previously lost to manual reporting.

    Pricing

    Modular Per-App Pricing

    Pay only for the apps you need, per user per month

    Makerble uses a flexible modular pricing model where you pay per user per app per month. This means you only pay for the functionality you actually use, rather than buying an expensive all-in-one package when you only need basic features.

    Standard Pricing Structure:

    • Per user cost: £4.95 per app per user per month (billed annually)
    • Maximum cost: £14.85 per user per month (covers all three flagship apps: CRM, Scheduling, Surveys)
    • Beneficiary/contact bundles: Sold in 50-contact increments (specific bundle pricing provided during setup)
    • Setup costs: £500 per day for platform configuration, data migration, and staff training

    Free Tier Available:

    • •Organizations with less than 50 contacts get free access to all main products
    • •Organizations with annual turnover under £50,000 (approx. $65,000 USD) qualify for free access
    • •Perfect for small community groups and grassroots organizations getting started with impact measurement

    Example Pricing Calculation:

    A nonprofit with 5 staff members using all three flagship apps (CRM + Scheduling + Surveys) and managing 200 participants:

    • •User fees: 5 users × £14.85/month = £74.25/month (£891/year)
    • •Contact bundles: 200 contacts = 4 bundles (pricing varies, estimate ~£20-40/month)
    • •Setup (one-time): £500-£1,000 depending on complexity
    • •Total first year: Approximately £1,400-£1,800 (£900-£1,200 in subsequent years)
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    💰 Nonprofit Discounts & Special Offers

    Makerble provides multiple nonprofit discount programs to make the platform accessible to charities, social enterprises, and community organizations:

    General Nonprofit Discount

    Significantly discounted pricing available for registered charities, social enterprises, and not-for-profit organizations across all price plans.

    Discount percentage varies; contact Makerble for specific rates based on your organization type and size.

    Christian Social Impact Network

    20% discount on all plans for members of the Christian Social Impact Network.

    Automatically applied when you verify membership during signup.

    Support Black Charities (SBC)

    10% discount on all plans for Support Black Charities member organizations.

    Mention your SBC membership when signing up to receive the discount.

    Free for Small Organizations

    100% free access for organizations with under 50 contacts or annual turnover under £50,000.

    No credit card required; sign up and start using immediately.

    How to Access Nonprofit Pricing:

    1. Sign up for a free account on the Makerble website
    2. Provide charity registration number or 501(c)(3) determination letter during onboarding
    3. Mention any applicable network memberships (Christian Social Impact Network, SBC, etc.)
    4. Nonprofit pricing and discounts applied automatically to your account

    Additional Value: All pricing tiers include free customer support, regular platform updates, and access to the Makerble user community at no additional cost.

    *Pricing information is subject to change. Please verify current pricing and discount availability directly with Makerble.

    Learning Curve

    Beginner to Intermediate

    User-friendly interface designed for non-technical staff; 1-2 weeks to proficiency

    Time to First Value:

    • Initial setup: 1-2 days (8-16 hours for data import, form customization, and basic configuration with Makerble's onboarding team)
    • First data collection: Within the first week—staff can start tracking participants and collecting surveys immediately
    • Full proficiency: 2-4 weeks as staff learn all modules and customize workflows to match organizational processes
    • First impact report: Can generate basic reports within days; sophisticated custom dashboards take 2-3 weeks to set up properly

    Technical Requirements:

    • Comfort with Excel or Google Sheets for data import/export (basic spreadsheet skills)
    • Familiarity with tools like Google Forms or SurveyMonkey (helpful for understanding survey builder)
    • No coding or technical development skills required
    • Basic understanding of participant tracking and outcome measurement concepts

    Support Available:

    • Dedicated onboarding specialist included with setup package
    • Comprehensive User Guide with extensive visual knowledge base and step-by-step tutorials
    • Free customer support included with all pricing tiers (email and help desk)
    • Staff training sessions for all user groups during implementation
    • Active user community and peer learning opportunities

    User Testimonial:

    "I've used a lot of different systems over the years and can honestly say that Makerble is the most user-friendly and intuitive one I've seen." — Andrew Ainsworth, Vintage Vibes

    Common Pitfall:

    Organizations often try to configure the entire system perfectly before using it, leading to "analysis paralysis" and delayed adoption. Instead, start simple: import participants, create one survey, and generate your first basic report within the first week. You can customize and add complexity as your team becomes comfortable. The platform is designed to grow with you—perfection isn't required on day one.

    Integration & Compatibility

    Connects With:

    CRM Systems:

    Salesforce (including Nonprofit Cloud), ThankQ (nonprofit CRM), CiviCRM (open-source nonprofit CRM)

    Productivity & Calendar:

    Google Calendar (two-way sync), Google Drive (document storage and access)

    Data Exchange:

    CSV import/export for spreadsheet data, API access for custom integrations, database connections for existing systems

    Platform Availability:

    • Web-based: Fully cloud-based platform accessible from any modern browser (Chrome, Firefox, Safari, Edge)
    • Mobile apps: Offline Android app for field-based data collection (syncs when back online)
    • Multi-device: Works seamlessly across computers, laptops, smartphones, and tablets
    • Admin access: Web-based management dashboard (no desktop software installation required)

    Data Portability & Security:

    • Full CSV export of all contact data, case notes, and participant records
    • Survey results exportable for external analysis
    • Impact reports downloadable in PDF and Excel formats
    • GDPR-compliant with automatic data backups
    • Permission-based access controls for team data security
    • API access available for custom integrations and data migration

    Pros & Cons

    Pros

    • Genuinely saves time: Organizations report 75% reduction in M&E reporting time—turning 15-hour weekly tasks into 3-hour tasks
    • User-friendly interface: Consistently praised as "most intuitive" platform by users who've tried multiple impact measurement systems
    • Affordable modular pricing: Pay only for features you need; free tier for small organizations makes it accessible to grassroots groups
    • Purpose-built for nonprofits: Understands impact measurement workflow and funder reporting requirements better than generic CRMs
    • Real-time feedback collection: Facilitators can adjust programs during delivery based on participant responses—not weeks later
    • Excellent nonprofit support: Free customer support, comprehensive user guide, and active implementation assistance

    Cons

    • Primarily UK-focused: Developed for UK charities; pricing in GBP and some features (like social value calculations) use UK frameworks. Works internationally but may require adaptation
    • Costs scale with users and contacts: Modular pricing is affordable initially but can increase significantly as your team and participant base grow
    • Learning curve for complex features: Basic participant tracking is easy, but sophisticated longitudinal analysis and custom dashboards require time to master
    • Limited U.S. market presence: Fewer case studies and less brand recognition in North America compared to competitors like Apricot or ETO
    • Offline access only on Android: No iOS mobile app; iPhone users must use web browser which requires internet connection

    Alternatives to Consider

    If Makerble doesn't feel like the right fit, consider:

    Apricot (Social Solutions)

    Enterprise-grade case management and outcomes tracking

    More established in the U.S. market with deeper compliance features and advanced reporting capabilities. Significantly more expensive (starting at $300-500+/month) and steeper learning curve. Better for large organizations with complex regulatory requirements. Best if you need enterprise-level features and have dedicated IT staff and budget.

    View Apricot

    Salesforce Nonprofit Cloud

    Comprehensive CRM with extensive customization options

    More powerful and customizable but significantly more complex to set up and maintain. Free for up to 10 users through Salesforce.org, but requires technical expertise or consultant support for implementation and ongoing management. Best if you need a full enterprise CRM and have technical resources or budget for consultants.

    View Salesforce

    ETO Software (Social Solutions)

    Outcomes and case management focused on social services

    Similar to Apricot with strong focus on social services outcomes tracking. Well-established with many pre-built assessment tools and benchmarking capabilities. More expensive than Makerble and requires longer implementation timeline. Best for large social service agencies with standardized assessment needs and established M&E frameworks.

    Why you might choose Makerble instead:

    Superior ease of use, faster implementation, and significantly lower cost make Makerble ideal for small to mid-sized nonprofits that need comprehensive impact measurement without enterprise complexity or budget. The modular pricing means you only pay for what you use, and the user-friendly interface allows non-technical staff to manage the system without expensive consultants. If you value speed to value, intuitive design, and affordability over enterprise features and U.S. market dominance, Makerble is the better choice.

    Getting Started

    Your First Week with Makerble

    Step 1: Sign Up and Explore (30 minutes)

    Create a free account to test the platform before committing to paid plans:

    • Visit the Makerble signup page and create your organization account
    • Explore the demo data and sample dashboards to understand capabilities
    • Watch 2-3 tutorial videos from the User Guide to see key features in action
    • Identify which apps you'll need (CRM, Scheduling, Surveys, or all three)

    Pro tip: If you have under 50 contacts or annual turnover under £50,000, you qualify for completely free access—no need to enter payment information.

    Step 2: Import Participant Data (2-4 hours)

    Consolidate your existing participant records into Makerble:

    • Export current participant data from spreadsheets, databases, or existing CRM
    • Clean data by removing duplicates and standardizing formatting (names, dates, contact info)
    • Use Makerble's CSV import tool to upload participant records
    • Map fields from your spreadsheet to Makerble's contact database

    Pro tip: Start with a small pilot group (50-100 participants) to test the import process before uploading your entire database. This helps you catch formatting issues early and avoid having to clean up thousands of incorrect records.

    Step 3: Create Your First Survey and Dashboard (2-3 hours)

    Set up basic outcome tracking for one program:

    • Use the survey builder to create a baseline assessment (or adapt a template)
    • Define 2-3 key indicators you need to track for funder reporting
    • Create a simple dashboard showing program reach and basic outcomes
    • Test by recording sample data to ensure everything connects properly

    Pro tip: Keep your first survey simple—5-10 questions maximum. You can always add complexity later. The goal is to get staff comfortable with the workflow before building sophisticated longitudinal assessments.

    Step 4: Train Staff and Go Live (Ongoing)

    Get your team using Makerble in daily program delivery:

    • Schedule 1-hour training session for program staff on basic data entry and case notes
    • Have facilitators deploy your first survey with participants during the next program session
    • Review incoming data together as a team to identify quick wins and areas for improvement
    • Schedule weekly 15-minute check-ins for the first month to address questions and build confidence

    Pro tip: Identify one "Makerble champion" on your team who becomes the go-to expert and can troubleshoot minor issues without contacting support. This person should attend all onboarding sessions and help train colleagues.

    🤝 Need Implementation Support?

    Setting up Makerble isn't just about importing data—it's about redesigning your M&E workflow, training diverse staff members, and aligning impact measurement with funder requirements. If you'd like expert guidance implementing Makerble to maximize time savings and impact reporting quality, we're here to help.

    One Hundred Nights offers implementation support including data migration strategy, custom dashboard design, staff training programs, and ongoing M&E consulting.

    Contact Us to Learn More →

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    Frequently Asked Questions

    Is Makerble free for nonprofits?

    Makerble offers a free tier for organizations with less than 50 contacts or annual turnover under £50,000 (approximately $65,000 USD). Beyond that, pricing starts at £4.95 per user per app per month when billed annually. This makes it accessible for small nonprofits while scaling affordably as organizations grow.

    How long does it take to implement Makerble?

    Initial setup takes 1-2 days (8-16 hours) including data import, form customization, and basic configuration. Your team can start tracking participants and collecting feedback within the first week. Full proficiency typically takes 2-4 weeks as staff learn the various modules. Makerble includes onboarding support and training with setup packages.

    Does Makerble integrate with Salesforce or other CRMs?

    Yes, Makerble integrates with Salesforce, ThankQ, CiviCRM, Google Calendar, and Google Drive. The platform is designed to complement or replace existing CRM systems depending on your needs. Integration setup varies by system but typically takes 2-4 hours with Makerble's support team.

    Can Makerble help us demonstrate impact to funders?

    Yes, this is one of Makerble's core strengths. The platform connects program activities to measurable outcomes through custom dashboards, real-time impact reporting, and automated KPI tracking. You can generate funder reports showing participant progress, program reach, and social value calculations without manual data compilation. Organizations report 75% reduction in M&E reporting time.

    What's the difference between Makerble and Apricot (Social Solutions)?

    Makerble is more affordable (starting at £4.95/user/month vs. $300-500+/month for Apricot) and offers modular pricing where you only pay for apps you need. Makerble has a more user-friendly interface and faster implementation. Apricot is more established in the U.S. market with deeper features for complex case management. Choose Makerble if you want affordability and ease of use; choose Apricot if you need enterprise-grade compliance features and have the budget.

    Do I need technical skills to use Makerble?

    No coding or advanced technical skills are required. The platform is designed for program managers, coordinators, and frontline staff—not IT departments. If you're comfortable with tools like Excel, Google Forms, and basic databases, you'll be able to use Makerble effectively. The interface is consistently praised as 'intuitive' and 'user-friendly' by nonprofit users.

    Ready to Transform Your Impact Measurement?

    Join hundreds of nonprofits using Makerble to reduce reporting time by 75%, demonstrate real-time outcomes to funders, and focus more energy on serving participants instead of managing spreadsheets. Sign up for free to explore the platform.

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