Capacity Nonprofit Discount & Pricing
No nonprofit discount available
No Dedicated Nonprofit Discount
Capacity does not offer a dedicated nonprofit discount program. Pricing starts at approximately $25,000 per year with custom enterprise quotes, which may be cost-prohibitive for many nonprofits.
Nonprofit Discount
Not Available
Standard pricing applies
Alternatives
Contact Capacity sales to discuss pricing for your specific use case and volume
See options below
Pricing
Standard Plans
Same pricing for all organizations
Last verified: Feb 26, 2026
Pricing information from official Capacity website
What is Capacity?
Capacity is an AI-powered support automation and knowledge management platform designed to help organizations deflect repetitive inquiries and empower both customers and employees with instant answers. The platform's AI chatbot handles up to 90% of support inquiries without human intervention by drawing from a centralized, customizable knowledge base. Organizations can set up Capacity in as little as 30 days with 200+ pre-built integrations including Salesforce, HubSpot, Jira, Microsoft 365, and Google Drive.
Capacity combines practical and generative AI across multiple channels including web chat, email, voice, and SMS. Key capabilities include an intelligent helpdesk with ticket routing and prioritization, workflow automation using RPA-style triggers, real-time agent coaching (Agent Assist), co-browsing for live support sessions, and advanced voice features including speech recognition and real-time transcription. The platform is HIPAA, GDPR, CCPA, FERPA, and GLBA compliant, making it suitable for organizations handling sensitive data.
Capacity does serve nonprofit organizations as customers and has published resources specifically for nonprofits using AI to improve operations. However, the platform is positioned as an enterprise solution with pricing starting at approximately $25,000 per year, which places it out of reach for most small and mid-sized nonprofits. Larger nonprofits with complex support needs and sufficient budgets may find significant value in its automation capabilities.
AI Support Automation
Deflect up to 90% of repetitive inquiries automatically using an AI chatbot trained on your organization's knowledge base, reducing staff workload significantly.
Centralized Knowledge Base
Build and manage a drag-and-drop knowledge repository that serves as the single source of truth for your organization, accessible to AI, staff, and constituents.
200+ Integrations
Connect with Salesforce, HubSpot, Microsoft 365, Google Drive, Jira, and 200+ other enterprise tools for seamless data sharing and workflow automation.
Compliance-Ready
HIPAA, GDPR, CCPA, FERPA, and GLBA compliant architecture ensures sensitive donor, client, and health data is handled according to regulatory requirements.
Options for Nonprofits
While Capacity doesn't offer a nonprofit discount, here are your options
- Contact Capacity sales to discuss pricing for your specific use case and volume
- Free trial may be available by contacting the sales team directly
- Zendesk offers nonprofit discounts and provides similar help desk and knowledge base functionality
- Tidio offers nonprofit pricing for AI chatbot and live chat support automation
Getting Started
- 1
Visit capacity.com to review product features and capabilities
- 2
Request a demo through the website to see the platform in action
- 3
Contact the Capacity sales team to discuss pricing for your organization's specific needs
- 4
Negotiate custom enterprise pricing based on your nonprofit's support volume and feature requirements
- 5
Consider Zendesk or Tidio as more accessible alternatives with nonprofit discount programs
Available Features
What you get with Capacity
- AI chatbot handling up to 90% of support inquiries automatically
- Centralized drag-and-drop knowledge base management
- AI helpdesk with ticket routing, prioritization, and automation
- RPA-style workflow automation with event-triggered actions
- Agent Assist with real-time coaching and knowledge surfacing
- Co-browsing for live customer support sessions
- Omnichannel support via web chat, email, voice, and SMS
- Advanced voice features including speech recognition and real-time transcription
- 200+ enterprise app integrations
- HIPAA, GDPR, CCPA, FERPA, and GLBA compliance
Similar Tools WITH Discounts
Consider these alternatives that offer nonprofit pricing
Limitations
- No nonprofit discount program exists
- Starting price of approximately $25,000/year makes it inaccessible for most smaller nonprofits
- Custom pricing requires direct sales engagement with no publicly listed tier pricing
- Enterprise-grade complexity may require dedicated IT staff to implement and maintain
Learn More About Capacity
Explore our detailed guides and comparisons to get the most out of Capacity's AI features
Zendesk Nonprofit Discount
Free Zendesk Suite for qualifying nonprofits
Zendesk offers its Suite Team plan free for up to 3 agents for qualifying nonprofits, with 40% off for larger teams. Provides similar help desk and customer support automation capabilities at a fraction of Capacity's price.
View DiscountTidio Nonprofit Discount
Discounted AI chatbot and live chat for nonprofits
Tidio provides AI-powered chatbot and live chat support for websites, with nonprofit pricing available. A more accessible alternative to Capacity for organizations needing AI support automation.
View DiscountHubSpot Nonprofit Discount
40% off CRM and support tools for nonprofits
HubSpot offers 40% off Professional and Enterprise plans, including help desk and knowledge base functionality. Combines CRM, marketing, and support tools in one nonprofit-discounted platform.
View DiscountSearch & Discovery AI Tools
Explore AI knowledge management tools for nonprofits
Browse AI-powered search and knowledge management tools, including options with nonprofit discounts for organizations looking to automate support and manage organizational knowledge.
Browse ToolsFAQ
Does Capacity offer a nonprofit discount?
No nonprofit discount available
What options do nonprofits have?
Contact Capacity sales to discuss pricing for your specific use case and volume. Free trial may be available by contacting the sales team directly. Zendesk offers nonprofit discounts and provides similar help desk and knowledge base functionality. Tidio offers nonprofit pricing for AI chatbot and live chat support automation
What features are available?
AI chatbot handling up to 90% of support inquiries automatically, Centralized drag-and-drop knowledge base management, AI helpdesk with ticket routing, prioritization, and automation, RPA-style workflow automation with event-triggered actions, Agent Assist with real-time coaching and knowledge surfacing, Co-browsing for live customer support sessions, Omnichannel support via web chat, email, voice, and SMS, Advanced voice features including speech recognition and real-time transcription, 200+ enterprise app integrations, HIPAA, GDPR, CCPA, FERPA, and GLBA compliance.
Pricing Information
Capacity uses standard pricing for all customers, including nonprofits. Check the official pricing page for current rates.
Last Verified: 2/26/2026 • Pricing information may change. Always verify on the official website.
Note: Prices may be outdated or inaccurate.
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