Tidio Nonprofit Discount & Pricing

Tidio is an AI-powered customer support software suite that combines live chat, AI chatbot automation, ticketing, and multi-channel messaging into a single platform designed to help small and medium-sized businesses and nonprofits deliver exceptional customer service. Trusted by 300,000+ businesses worldwide, Tidio enables organizations to respond to website visitors in real-time through flowing conversations, manage support requests from multiple channels (website, email, Instagram, WhatsApp, Messenger) without switching tabs, and automate common inquiries using AI-powered chatbots—all from a unified dashboard. Unlike enterprise-grade customer service platforms with steep learning curves and high costs, Tidio offers an intuitive interface, quick 3-minute setup, and a generous free-forever plan with unlimited live chat messages, making it particularly accessible for nonprofits with lean teams that need to engage donors, volunteers, and beneficiaries effectively across digital channels. The platform's Lyro AI Agent can resolve up to 67% of support inquiries automatically by learning from your knowledge base and FAQs, freeing staff time for complex conversations while maintaining the human touch that builds relationships.

Tidio's core capabilities provide comprehensive customer engagement and support tools through an easy-to-use interface. The live chat feature enables real-time conversations with website visitors to answer questions, provide recommendations, and build relationships, the Lyro AI Agent uses conversational AI to automatically resolve common inquiries based on your knowledge base content with truthful, context-aware responses, the Flows chatbot builder allows creating custom automated workflows and rules-based responses without coding, the multi-channel inbox consolidates messages from live chat, email, Instagram, WhatsApp, and Facebook Messenger into one dashboard for streamlined communication, the ticketing system converts conversations into trackable support tickets with status management and team assignment, the internal notes feature lets team members add invisible notes inside conversations for context sharing, the live visitors list shows who's browsing your website in real-time with viewed pages history for proactive engagement, the video calling capability enables starting video calls directly inside the live chat widget to build stronger connections, the Reply Assistant uses AI to help agents compose high-quality responses faster, the Shopify integration (for social enterprises) allows managing orders directly from the chat dashboard, the analytics dashboard tracks conversation volume, response times, customer satisfaction, and agent performance, the operating hours settings control when chat is available and display custom offline messages, the macros feature stores pre-written responses for frequently asked questions to improve efficiency, and the mobile app enables responding to messages on-the-go for teams without dedicated office hours.

For nonprofits, Tidio addresses the donor, volunteer, and beneficiary engagement challenges faced by organizations that need to respond quickly to inquiries across multiple digital channels with limited staff capacity: development teams can answer donor questions about campaigns, tax receipts, and impact in real-time during fundraising events, volunteer coordinators can respond to sign-up inquiries, event details, and schedule questions without email delays, program staff can provide beneficiaries with instant answers about services, eligibility, and application processes, communications teams can manage social media messages from Facebook, Instagram, and website chat in one dashboard, small nonprofits can use AI to answer common questions 24/7 (like "What are your hours?" or "How do I donate?") without hiring night staff, event organizers can engage attendees before, during, and after events with real-time support, advocacy organizations can capture petition signatures and action commitments through chat conversations, and membership organizations can handle renewal questions, member benefits inquiries, and account updates efficiently. While Tidio does not offer a dedicated nonprofit discount program, its free-forever plan with unlimited live chat and 50 AI conversations per month provides an accessible starting point for nonprofits with limited budgets.