Onfleet for Nonprofits: Last-Mile Delivery Management Platform
A complete fleet dispatch and delivery management platform that coordinates volunteer driver fleets, optimizes multi-stop routes, and confirms every drop with proof of delivery. Trusted by food banks, meal programs, and healthcare nonprofits managing thousands of deliveries each week.
What Onfleet Does
Onfleet is a last-mile delivery management platform designed to handle every step of the delivery process from the moment a task is created to the moment a delivery is confirmed. Dispatchers upload addresses, the platform assigns optimized routes to drivers, drivers navigate using the iOS or Android app, and customers receive automatic SMS notifications with real-time ETAs and tracking links. The entire process happens in one dashboard with live visibility for your team.
For nonprofits, Onfleet solves one of the most persistent logistics challenges: coordinating a distributed team of drivers (often volunteers) across many simultaneous stops without a dispatcher spending hours on the phone. The platform's AI route optimization engine factors in traffic, time windows, vehicle capacity, and stop density, and can generate complete multi-driver routes in seconds rather than the hours it would take to plan manually.
Unlike spreadsheet-based scheduling or consumer navigation apps, Onfleet gives nonprofits a professional-grade dispatch environment with proof of delivery (photos, signatures, barcodes), driver-dispatcher chat, performance analytics, and a REST API for organizations that want to connect their delivery operations to other systems. The platform powers more than 250 million deliveries across 90+ countries, with documented nonprofit deployments ranging from small community meal programs to large food banks managing hundreds of volunteer drivers simultaneously.
Best For
Organization Size
Mid-to-large nonprofits running 100 to 10,000+ deliveries per month. Organizations with consistent delivery volume who can justify the $599/month minimum and benefit from enterprise dispatch features.
Use Cases
Food bank home delivery programs, Meals on Wheels-style senior services, medical supply and prescription distribution, community produce programs, disaster relief logistics, and PPE or humanitarian supply delivery.
Roles
Operations managers, program directors, volunteer coordinators, and logistics staff who need a professional dispatch environment and real-time visibility across an active driver fleet.
Key Features for Nonprofits
Onfleet's feature set addresses the specific challenges nonprofits face when coordinating volunteer drivers and high-volume distribution programs.
AI Route Optimization
Smart multi-stop routing in seconds
- Plans optimal routes for mixed-vehicle fleets with time window constraints
- Toll avoidance and traffic-aware routing reduce fuel costs up to 45%
- Auto-dispatch assigns tasks to drivers based on configurable rules
- Balanced task distribution across all active drivers
Volunteer-Friendly Driver App
No training required for new drivers
- Drivers receive an SMS with a download link and see their route immediately
- Turn-by-turn navigation with stop sequencing and delivery notes
- Driver-dispatcher chat for real-time communication on route
- Self-assignment mode lets drivers claim routes without dispatcher intervention
Proof of Delivery and Compliance
Documented confirmation for every stop
- Photo capture, digital signatures, and barcode scanning at delivery
- HIPAA-compliant infrastructure with SOC 2 certification
- Business Associate Agreement (BAA) available for healthcare nonprofits
- Delivery records and timestamps useful for grant reporting and audits
Dispatch Dashboard and Analytics
Real-time visibility across all operations
- Live map view shows every driver, task status, and ETA at a glance
- Operational Command Center for same-day coordination across teams
- On-time rate, completion rate, and distance metrics for reporting
- REST API and webhooks enable integration with existing data systems
Real-World Nonprofit Use Case
Food Bank Home Delivery Program
A regional food bank transitions from pantry-only distribution to a home delivery program for homebound seniors and families without transportation. The program coordinator uploads a weekly CSV of client addresses and time windows each Monday morning, and Onfleet generates optimized multi-stop routes across 40 volunteer drivers in under two minutes.
Each volunteer receives an SMS with a direct link to download the driver app. Opening the app shows their assigned route with 15 to 20 stops, turn-by-turn directions, and client notes like access codes or mobility considerations. At each stop, volunteers mark the delivery complete and capture a photo, creating an automatically timestamped proof-of-delivery record.
Clients receive automatic SMS notifications when their delivery is 30 minutes away, reducing anxious calls to the food bank's phone line. The program coordinator monitors all 40 routes simultaneously on a live map, can reassign a stop if a volunteer's car breaks down, and exports a weekly delivery report for the foundation that funds the program. The organization now serves 600 clients per week with no additional administrative staff.
Pricing
Onfleet charges by tasks (individual pickup or dropoff stops) rather than by driver seat, which means adding volunteers does not increase the base subscription cost. All plans include a 14-day free trial with no setup fees and no credit card required to start.
Launch
Up to 2,500 tasks/month
- Basic route optimization
- Photo and signature proof of delivery
- Driver-dispatcher chat
- Status and ETA customer notifications
- API and webhook access
- 90-day reporting history
Scale
Up to 5,000 tasks/month
- Everything in Launch, plus:
- Barcode and ID scanning, age verification
- Advanced route optimization with API access
- Auto-dispatch and dynamic ETA notifications
- Operational Command Center
- 1-year reporting history and guided onboarding
Enterprise
10,000+ tasks/month
- Everything in Scale, plus:
- Multi-brand and multi-region management
- Enterprise SSO and lifetime reporting history
- Premium onboarding and dedicated support
- Custom contract and SLA options
Task overages are billed at $0.26 per task beyond the monthly plan limit. SMS customer notification costs are billed separately and vary by country. The Courier Suite add-on ($299/month) adds client portals, invoicing, and e-commerce integrations.
Nonprofit Pricing: Ask Directly
Onfleet does not publish a formal nonprofit discount program, but the company has a documented history of supporting mission-driven organizations. During the COVID-19 pandemic, Onfleet donated free access to the SF-Marin Food Bank and other relief organizations distributing supplies to vulnerable communities. This kind of social impact support is not advertised but has been available on a case-by-case basis.
Before committing to a paid plan, nonprofits should contact Onfleet through the sales form at onfleet.com, briefly explain their mission and delivery volume, and ask directly about social impact pricing, a nonprofit program, or in-kind support. Organizations with documented community delivery programs are in the best position to request a discount.
Contact Onfleet about nonprofit pricingLearning Curve
Onfleet is designed to be accessible to dispatchers without technical backgrounds, and the company claims most new customers are functional within a single onboarding session. The dispatcher web dashboard is clean and modern, with CSV import making it fast to bring in a list of addresses and generate routes. Onfleet's own documentation suggests a basic delivery operation can be up and running in about five minutes once the account is configured.
The driver app requires zero training. Volunteers receive an SMS, download the app, and are immediately shown their route. This is a genuine advantage for nonprofits with rotating volunteer cohorts who may not attend formal training sessions.
More advanced features like auto-dispatch rules, API integrations, and multi-team management require deeper configuration and are better handled by an operations coordinator or technical staff member. The Scale plan includes guided onboarding sessions with the Onfleet team, which is worth requesting for complex deployments.
Integrations and Compatibility
Native Integrations
- Shopify (order import automation)
- Square (point-of-sale order sync)
- Full REST API available on all plans
- Webhooks for real-time event notifications
- CSV import for bulk task creation
Via Zapier (6,000+ Apps)
- Salesforce, HubSpot, and other CRM platforms
- Google Sheets and Airtable for data export
- Slack and Gmail for delivery failure alerts
- Onfleet can trigger Zapier workflows (e.g., alert on failed delivery)
- E-commerce, ordering systems, and intake forms
Onfleet's REST API is described by users and developers as exceptionally complete, comparable in depth to Stripe's API. Organizations with in-house technical capacity can automate task creation, route generation, and delivery reporting without manual data entry. Onfleet also supports mobile platforms (iOS and Android) for both driver and limited dispatcher use.
Pros and Cons
Strengths
- Driver app requires no training, ideal for rotating volunteer cohorts
- Task-based pricing means unlimited drivers at no extra cost
- HIPAA-compliant with SOC 2 certification for healthcare use cases
- Best-in-class REST API for custom integrations
- Documented 99.99% uptime SLA with reliable enterprise infrastructure
- Proof of delivery and delivery records support grant reporting
- Customer SMS notifications reduce inbound inquiry calls
Limitations
- High starting cost ($599/month) puts it out of reach for small nonprofits
- No publicly advertised nonprofit discount program
- Task overage charges ($0.26/task) can increase costs unpredictably
- SMS customer notification costs are billed separately
- Mobile dispatcher interface is weaker than the desktop dashboard
- Invoicing and client portals require a $299/month add-on
- Customers receive SMS tracking links only, not a branded app
Alternatives to Consider
Onfleet is the most feature-rich option in its category, but its pricing makes it better suited to mid-to-large nonprofits. These alternatives may be a better fit depending on your delivery volume and budget.
Routific
Free tier for small programs
Routific offers a free tier for up to 100 orders per month and paid plans starting at $150/month, making it the most accessible choice for small food banks and community meal programs. Less feature-rich than Onfleet but significantly more affordable.
OptimoRoute
Per-driver pricing from $35.10/month
OptimoRoute charges per active driver per month rather than by task volume, making it cost-effective for nonprofits with small, predictable driver counts. Includes proof of delivery, real-time tracking, and weekly route planning up to 5 weeks ahead.
Bringfood
100% free for U.S. 501(c)(3)s
Bringfood is completely free for U.S. nonprofits and is purpose-built for food pantry delivery programs. It lacks Onfleet's enterprise features but is the right choice for very small operations or organizations that need a zero-cost starting point.
Getting Started with Onfleet
Start a 14-day free trial
Visit onfleet.com and sign up for a free trial. No credit card is required during the trial period. You will have access to the full dashboard and can import real delivery addresses to test the platform with your actual operations before committing to a paid plan.
Contact sales about nonprofit pricing
Before or during your free trial, reach out to Onfleet through their contact form. Explain your organization's mission, estimated monthly delivery volume, and how the platform would support your community. Ask specifically about social impact pricing or nonprofit support programs. Onfleet has historically offered discounts or free access to qualifying mission-driven organizations.
Configure your teams and import tasks
In Settings, create your driver teams and define pickup hubs (warehouses, food pantries, distribution centers). Add drivers by entering their name, phone number, and vehicle type. The system sends each driver an SMS to download the app. Then import delivery tasks using the CSV template, which accepts addresses, customer phone numbers, time windows, and delivery notes.
Optimize routes and monitor delivery day
Select your tasks, choose optimization settings (time windows, vehicle types, toll avoidance), and let the system generate multi-driver routes. On delivery day, use the live map view or Operational Command Center to monitor progress, communicate with drivers, and reassign tasks as needed. Export delivery completion reports for program reporting and funder accountability.
Need Help Setting Up Delivery Operations?
Coordinating volunteer drivers and managing last-mile delivery at scale is a real operational challenge. We help nonprofits evaluate logistics platforms, configure delivery workflows, and train staff and volunteers to use new tools effectively. If you are trying to determine whether Onfleet, Routific, OptimoRoute, or another solution fits your program, we can help you make the right call for your budget and delivery volume.
Frequently Asked Questions
Does Onfleet offer a nonprofit discount?
Onfleet does not publish a formal nonprofit discount program, but the company has a documented history of supporting mission-driven organizations. During COVID-19, Onfleet donated free access to the SF-Marin Food Bank and other relief organizations. Nonprofits should contact Onfleet directly, explain their mission and delivery volume, and ask about social impact pricing before committing to a paid plan.
How much does Onfleet cost?
Onfleet uses task-based pricing. The Launch plan is $599/month for up to 2,500 tasks. The Scale plan is $1,299/month for up to 5,000 tasks. Enterprise is $2,999/month for 10,000+ tasks. Overage costs $0.26 per task. All plans include a 14-day free trial with no setup fees.
What is Onfleet used for in nonprofits?
Nonprofits use Onfleet for food bank home delivery programs, Meals on Wheels-style senior meal delivery, medical supply and prescription distribution, disaster relief logistics, and volunteer driver fleet management. The platform is particularly valued for its volunteer-friendly driver app, real-time tracking for dispatchers, and HIPAA compliance for healthcare delivery.
Is Onfleet suitable for volunteer drivers?
Yes. Onfleet's driver app requires no training. Volunteers receive an SMS, download the app, and immediately see their route. Dispatchers can monitor all volunteer drivers on a single map and reassign tasks in real time. Task-based pricing means adding volunteers does not increase the base cost.
How does Onfleet compare to Routific and OptimoRoute?
Routific is the most affordable option, with a free tier for up to 100 orders/month and plans from $150/month. OptimoRoute charges per driver from $35.10/month, which works well for small, predictable driver counts. Onfleet starts at $599/month and offers more enterprise features, HIPAA compliance, a more capable API, and auto-dispatch for organizations with higher volume and complexity.
Is Onfleet HIPAA compliant?
Yes. Onfleet is SOC 2 certified and supports HIPAA compliance for healthcare and pharmacy delivery. Healthcare nonprofits can sign a Business Associate Agreement (BAA) with Onfleet. The platform recommends storing only the minimum necessary personal health information within delivery records.
What integrations does Onfleet support?
Onfleet integrates natively with Shopify and Square. It provides a full REST API and webhooks on all plans. Via Zapier, it connects to 6,000+ apps including Salesforce, HubSpot, Google Sheets, Airtable, Slack, and Gmail. Onfleet can serve as both a Zapier trigger and action.