Twilio Nonprofit Discount & Pricing

Twilio is a programmable communications platform that enables organizations to build, scale, and operate real-time communications using SMS, voice, email, WhatsApp, and video APIs, now enhanced with CustomerAI to deliver intelligent, personalized engagement across every channel. Designed for businesses, nonprofits, and developers who need to integrate communications capabilities into their applications, websites, or workflows—such as sending appointment reminders, running automated IVR phone systems, distributing emergency alerts, conducting two-factor authentication, or orchestrating multichannel donor engagement campaigns—Twilio eliminates the need for telecom infrastructure or carrier contracts by providing cloud-based APIs that work globally with pay-as-you-go pricing and enterprise-grade reliability. Unlike traditional phone systems or communication tools that require specialized hardware or software installations, Twilio's cloud APIs and visual Studio builder make it accessible to both technical developers and non-technical users, allowing organizations to rapidly prototype, test, and deploy communication solutions that integrate seamlessly with CRMs, databases, marketing automation platforms, and custom applications. For nonprofit organizations, Twilio.org's Impact Access Program provides a $100 initial product credit and 25% ongoing discount on most Twilio products to help social impact organizations engage constituents, mobilize volunteers, deliver programs, and respond to emergencies with powerful, affordable communication technology.

Twilio's core capabilities provide comprehensive programmable communications, AI-powered customer engagement, and multichannel orchestration tools through flexible APIs and visual builders. The SMS API enables sending and receiving text messages globally at scale with delivery tracking and two-way conversations, the Voice API powers programmable phone calls with IVR (interactive voice response), call recording, conferencing, and SIP trunking for existing phone systems, the Email API (SendGrid) delivers transactional and marketing emails with high deliverability, tracking, and template management, the WhatsApp Business API enables rich messaging with media, buttons, and templates for verified business accounts, the Video API provides real-time video conferencing and screen sharing for telehealth, remote services, or virtual events, the CustomerAI uses machine learning to predict customer intent, personalize messaging, optimize send times, and automate engagement based on behavior, the Studio visual workflow builder lets non-developers create complex communication flows with drag-and-drop logic, the Segment customer data platform unifies data from multiple sources to power personalized communications, the Flex contact center solution provides omnichannel customer service with AI routing and agent assistance, the Verify API handles two-factor authentication (2FA) and identity verification via SMS, voice, or email, the Programmable Chat enables in-app messaging for customer support or community engagement, and the global infrastructure ensures 99.95% uptime with carrier redundancy and compliance certifications (HIPAA, SOC 2, GDPR).

For nonprofits, Twilio addresses the multichannel communication and constituent engagement challenges faced by organizations that need to reach people where they are with timely, personalized messages: development teams can send automated donation receipts, thank-you messages, and campaign updates via SMS or email and build two-way texting campaigns to engage donors in real-time conversations, program coordinators can send appointment reminders for services like counseling, food distribution, or health screenings and collect feedback via automated voice or text surveys, volunteer managers can distribute shift reminders, emergency callouts, and schedule changes via SMS with delivery confirmation and enable volunteers to confirm attendance or request changes via text reply, advocacy organizations can mobilize supporters with action alerts, legislator contact information, and event invitations via multichannel campaigns (SMS, voice, email, WhatsApp), emergency response nonprofits can broadcast critical alerts and safety information to affected communities and enable two-way communication for resource requests and status updates, health and human services organizations can build HIPAA-compliant telehealth platforms with video consultations and secure messaging, membership organizations can automate onboarding sequences, renewal reminders, and event notifications across email and SMS, international nonprofits can reach constituents in over 180 countries using local phone numbers and preferred messaging channels, and small nonprofits with limited technical capacity can use Studio's visual builder to create automated communication workflows without coding. Twilio.org's Impact Access Program provides nonprofits with a $100 credit (enough for approximately 80,000 text messages or hundreds of voice calls) and 25% ongoing discount on most products in the US and Canada (10% elsewhere), with credits that never expire and the ability to stack the nonprofit discount on top of volume-based pricing discounts for maximum savings.